What is the appropriate action for a school counselor upon receiving a complaint from a parent about counseling intervention?

Choosing to address the complaint professionally and review the intervention is essential for maintaining ethical standards and effectively supporting students and families. When a parent raises a concern, it is crucial for the school counselor to take the complaint seriously and engage in a constructive dialogue. This approach demonstrates respect for the parent's perspective and emphasizes a collaborative effort in the decision-making process regarding the student's well-being.

By reviewing the intervention, the counselor can assess whether it aligns with best practices and is in the best interest of the student. This also provides an opportunity to clarify any misunderstandings and adjust the approach if necessary, fostering transparency and trust between the school and the family. The counselor's willingness to listen and respond appropriately shows a commitment to ethical standards of practice, which prioritize the welfare of students and the involvement of parents in the educational process.

In contrast, dismissing the complaint would undermine parental trust and potentially disregard the student's needs. Referring the parent to another professional might avoid dealing with the issue directly and could create further disconnect. Apologizing and altering the intervention without feedback could lead to unnecessary changes that may not be in the best interest of the student, as it does not involve collaborative decision-making.